Return Policy

Return Policy

Indiavertu.com

At Indiavertu.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your Vertu mobile phone, you may return it in accordance with our return policy outlined below.

Return Eligibility

  • Time Frame: Returns must be initiated within 5 days of the delivery date.
  • Condition: The item must be in its original, unused condition with all original packaging, accessories, and documentation.
  • Proof of Purchase: A valid proof of purchase from IndiaVertu.com is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-engraved products.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

Return Process

  1. Initiate a Return: Contact our Customer Service team at info@indiavertu.com or call us at +91 9892069415 to request a Return Authorization (RA) number.
  2. Pack Your Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Ensure the RA number is clearly marked on the outside of the package.
  3. Ship the Item: Ship the return package to the address provided by our Customer Service team. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for lost or damaged returns.

Refunds

  • Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or an error on our part.

Exchanges

  • To exchange an item, please follow the return process and place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service team immediately. We will work with you to resolve the issue promptly, including providing a replacement or a full refund, as appropriate.

Contact Us

If you have any questions about our return policy or need assistance with your return, please contact our Customer Service team at:

  • Email: info@indiavertu.com
  • Phone: +91 9892069415
  • Hours of Operation: Monday to Saturday, 9 AM - 6 PM IST

Thank you for shopping at Indiavertu.com. We appreciate your business and are here to ensure your satisfaction.