FAQ
indiavertu.com
Welcome to the FAQs page of indiavertu.com. Here, we've compiled answers to some of the most commonly asked questions about our products, services, and policies. If you don't find the answer you're looking for, please feel free to contact us.
General Questions
Q1: What is indiavertu.com?
A1: indiavertu.com is a premier online store in India specializing in Vertu phones and other luxury products. We offer a curated selection of exclusive items that are often hard to find in the Indian market, ensuring authenticity and quality.
Q2: Are your products original?
A2: Yes, all our products are 100% original and come with the guarantee of authenticity. We take great pride in offering genuine items sourced directly from authorized distributors.
Orders and Payment
Q3: How can I place an order on indiavertu.com?
A3: Placing an order is simple. Browse our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.
Q4: What payment methods do you accept?
A4: We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. All transactions are secure and encrypted.
Shipping and Delivery
Q5: What are your shipping options?
A5: We offer the following shipping options:
- Standard Shipping: Free, delivery within 5-7 business days.
Q6: Do you ship internationally?
A6: Currently, we only ship to locations within India.
Q7: How can I track my order?
A7: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website.
Returns and Refunds
Q8: What is your return policy?
A8: We offer a 7-day return policy for most items. Products must be returned in their original, unused condition with all packaging, accessories, and documentation. For more details, please refer to our Return Policy page.
Q9: How do I initiate a return?
A9: To initiate a return, contact our Customer Service team at info@indiavertu.com to request a Return Authorization (RA) number. Follow the instructions provided to complete your return.
Product Information
Q10: What types of Vertu phones do you offer?
A10: We offer a variety of Vertu phones, including the latest models and limited editions. Each phone is handcrafted with premium materials and cutting-edge technology.
Q11: Do you offer warranties on your products?
A11: Yes, all Vertu phones and other luxury products come with a manufacturer’s warranty. The warranty period and terms vary by product, so please refer to the product details for specific information.
Contact Us
Q12: How can I contact indiavertu.com for further assistance?
A12: You can reach our Customer Service team via email at info@indiavertu.com or by phone at +91 9892069415. Our hours of operation are Monday to Saturday, 9 AM - 6 PM IST.
Miscellaneous
Q13: Do you offer gift wrapping services?
A13: Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout.